ICT Support Engineer (German Speaking) - SEM

We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance.

Your Role:

• Provide efficient & effective ICT Support, predominantly to internal customers.
• Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user.
• Capture & analyze reported issues to identify root cause & develop solutions.
• Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly.
• Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes.
• Actively communicate with users to update the status of their reported issues & explain solutions.
• Contribute to the ongoing development of the area / team by sharing knowledge & contributing new ideas.
• Assume specific tasks & responsibilities to improve ICT services & products.

Your Skills & Experience:

• At least 3 years of professional experience in as an ICT Support Engineer specialist.
• Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software.
• Experienced in handling modern technologies such as M365, Windows / Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS.
• Some knowledge of Network Technology & Security.
• Experienced in Agile Methodologies.
• Any experience in Client / Systems Engineering is considered advantageous.

Your Profile:

• Completed Training or Studies in Computer Science or similar.
• Enthusiastic to continuously learn, further develop & share knowledge.
• Open, communicative, organized, structured & forward-thinking.
• Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.