ICT Support Engineer (German Speaking) - SEM

ICT Support Engineer (German Speaking) - SEM

#16313311 | 26 July, 2024
Location
Thurgau Canton, Thurgau, Switzerland
Type of position
Permanent
Required years of experience
2 to 5 years
Required languages
Educational requirements
Required skills
Categories
Support
Description

We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance.

 

Your Role:

 

  • Provide efficient & effective ICT Support, predominantly to internal customers.
  • Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user.
  • Capture & analyze reported issues to identify root cause & develop solutions.
  • Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly.
  • Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes.
  • Actively communicate with users to update the status of their reported issues & explain solutions.
  • Contribute to the ongoing development of the area / team by sharing knowledge & contributing new ideas.
  • Assume specific tasks & responsibilities to improve ICT services & products.

 

Your Skills & Experience:

 

  • At least 3 years of professional experience in as an ICT Support Engineer specialist.
  • Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software.
  • Experienced in handling modern technologies such as M365, Windows / Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS.
  • Some knowledge of Network Technology & Security.
  • Experienced in Agile Methodologies.
  • Any experience in Client / Systems Engineering is considered advantageous.

 

Your Profile:

 

  • Completed Training or Studies in Computer Science or similar.
  • Enthusiastic to continuously learn, further develop & share knowledge.
  • Open, communicative, organized, structured & forward-thinking.
  • Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.