ICT Supporter - 1st / 2nd Level (German Speaking) - SEM59648
#12161794 | 21 February, 2024
Location
Bern Canton, Bern, Switzerland
Type of position
Permanent
Required years of experience
2 to 5 years
Required languages
Educational requirements
Required skills
Categories
Description
We are currently looking on behalf of one of our important clients for a 1st / 2nd Level ICT Supporter. The role is a permanent position based in Bern Canton.
Your Role:
- Receipt of fault reports and recording of problem reports
- Carrying out an initial review of the customer's request and initiating processing in accordance with guidelines
- Monitoring of pending reports
- Timely publication as well as necessary information regarding the status and progress of customer inquiries
- Formal conclusion of the enquiries including the verification of customer satisfaction
- Creation of user accounts, user drives, assignment of permissions
- Carry out the following in 2nd Level Support:
- Installing PCs, peripherals and means of communication
- Perform software updates/rollouts (client management software)
- Creation of user manuals and updating of process checklists
- Implementation and/or collaboration in IT projects
- Collaboration in the support and expansion of the telephone infrastructure
- Creation of system, installation and IT infrastructure documentation
- Carry out the following in Asset Management:
- Maintain hardware, software, and network inventories
- Management of the central/operational purchasing of IT products
- PC & Peripherals Lifecycle Management
Your Skills & Experience:
- At least 3 years of professional ICT Support experience including experience in both 1st & 2nd Level Support (more senior candidates with 10+ years of experience are also welcome to apply).
- Skilled in the application of problem-solving techniques & design of problem-solving processes.
- Any exposure to or experience in the area of System Administration is considered advantageous.
Your Profile:
- Completed ICT training / University Degree in the area of Computer Science, ideally with focus on System Engineering.
- Goal-oriented, a team-player, resilient & strong communication skills.
- Fluent English speaker & a good command of German (at least B2 level).